{"id":5639,"date":"2017-03-27T10:56:19","date_gmt":"2017-03-27T08:56:19","guid":{"rendered":"https:\/\/blogs.imf-formacion.com\/blog\/marketing\/?p=5639"},"modified":"2020-06-22T11:54:28","modified_gmt":"2020-06-22T09:54:28","slug":"call-center-software-como-usarlo","status":"publish","type":"post","link":"https:\/\/blogs.imf-formacion.com\/blog\/marketing\/call-center-software-como-usarlo\/","title":{"rendered":"Call Center Software: c\u00f3mo usarlo y para qu\u00e9"},"content":{"rendered":"<div class=\"blogs-antes-del-contenido\" id=\"blogs-967659019\"><a href=\"https:\/\/www.imf-formacion.com\/comunicacion\/descargar-gratis-guia-mejor-perfil-linkedin-perfecto\/\" target=\"_blank\">\r\n\t<img decoding=\"async\" src=\"https:\/\/d2xtbylwu97mzb.cloudfront.net\/\/blog\/prevencion-riesgos-laborales\/wp-content\/uploads\/2020\/06\/730x67-Guia-Linkedin.gif\";>\r\n<\/a><\/div><input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/blogs.imf-formacion.com\/blog\/marketing\/call-center-software-como-usarlo\/\" data-essbisPostTitle=\"Call Center Software: c\u00f3mo usarlo y para qu\u00e9\" data-essbisHoverContainer=\"\"><p>Cada pocos a\u00f1os hay nuevas palabras que se van incorporando a nuestro vocabulario porque se hacen un hueco y representan una parte importante de los nuevos avances sociales. Ese es el caso del <strong>Call Center Software<\/strong>, un sistema dise\u00f1ado para mejorar la log\u00edstica de una empresa de forma exponencial.<\/p><div class=\"blogs-contenido\" id=\"blogs-3701982473\"><a class=\"adi-banner-programa-imf adi-marco\" href=\"https:\/\/www.imf-formacion.com\/masters-profesionales\/master-marketing-comunicacion\" target=\"_blank\" title=\"Ir al M\u00e1ster en Marketing y Comunicaci\u00f3n Digital\">\r\n<img srcset=\"https:\/\/blogs.imf-formacion.com\/blog\/img\/banners\/marketing-digital-336x280.gif 1x, https:\/\/blogs.imf-formacion.com\/blog\/img\/banners\/marketing-digital-336x280@2x.gif 2x\"\r\nsrc=\"https:\/\/blogs.imf-formacion.com\/blog\/img\/banners\/marketing-digital-336x280.gif\"  alt=\"M\u00e1ster en Marketing y Comunicaci\u00f3n Digital\">\r\n<\/a><\/div>\n<p>Para comprender mejor c\u00f3mo usar el Call Center Software y para qu\u00e9 sirve, vamos a repasar una peque\u00f1a lista con algunas de sus funciones m\u00e1s importantes:<\/p>\n<h2>Funciones del Call Center Software<\/h2>\n<h4>1. Aumenta la productividad<\/h4>\n<p><em>\u00bfAlguna vez te has preguntado como es una jornada de trabajo en un <strong>call center<\/strong>?<\/em> El estr\u00e9s es uno de los compa\u00f1eros de trabajo permanentes en la mayor\u00eda de empleados.<\/p>\n<p>Por lo tanto,&nbsp;contar con un sistema renovado que reduce el tiempo que se tarda en realizar cada operaci\u00f3n, que maximiza los recursos disponibles y que da resultados de forma inmediata, hace que la descarga de tensi\u00f3n entre los empleados sea inmediata.<\/p>\n<h4>2. Reduce los tiempos de espera<\/h4>\n<p>Uno de los grandes problemas de los call centers es cuando se quiere buscar informaci\u00f3n y se pone al cliente demasiado tiempo en espera.<\/p><div class=\"blogs-contenido_3\" id=\"blogs-3931097541\"><!------------------------   M\u00e1ster Oficial en Direcci\u00f3n de Comercial y Marketing-336x280   ------------------------>\r\n<script type=\"text\/javascript\">\r\nvar bannersnack_embed = {\"hash\":\"bztk0c17y\",\"width\":336,\"height\":280,\"t\":1594306553,\"userId\":38949682,\"type\":\"html5\"};\r\n<\/script>\r\n<script type=\"text\/javascript\" src=\"\/\/cdn.bannersnack.com\/iframe\/embed.js\"><\/script><\/div>\n<p>De hecho, este problema es el m\u00e1s grave y el que crea m\u00e1s problemas a cada empresa sin importar su \u00e1mbito empresarial.<\/p>\n<p>A los clientes no les gusta esperar de forma innecesaria, por lo que si utilizamos un nuevo sistema mejorado que muestra la informaci\u00f3n necesaria en el momento adecuada conseguiremos mejorar la experiencia de atenci\u00f3n al cliente.<\/p>\n<h4>3. La interfaz es m\u00e1s intuitiva<\/h4>\n<p>Otro de los problemas de los programas de call center obsoletos es que tienen una interfaz complicada y a trav\u00e9s de la cual es pr\u00e1cticamente imposible navegar con tranquilidad.<\/p>\n<p>El nuevo dise\u00f1o de call center software de<strong> <a href=\"http:\/\/www.noticiasempresariales.es\/maat-international\/\">Maat International<\/a><\/strong> permite que el operador pueda hacer cualquier tipo de gesti\u00f3n en el m\u00ednimo de pasos posible, sin importar si tiene que hacer m\u00faltiples b\u00fasquedas.<\/p>\n<h4>4. Gestiona varios canales de comunicaci\u00f3n<\/h4>\n<p>Tal vez uno de los problemas que m\u00e1s afectan a los trabajadores que operan con este tipo de <strong>software<\/strong> est\u00e1 en que en ocasiones tienen que manejar varios canales de comunicaci\u00f3n, una tarea a priori sencilla, pero que si no contamos con un sistema preparado para ello se convertir\u00e1 en algo tedioso y pr\u00e1cticamente imposible de llevar a cabo en el d\u00eda a d\u00eda.<\/p>\n<h4>5. Mayor calidad del puesto de trabajo<\/h4>\n<p>Uno de los objetivos de cualquier empresa deber\u00eda ser el de mejorar la calidad de vida de sus empleados.<\/p>\n<p>Est\u00e1 demostrado que si se le proporcionan las herramientas adecuadas a los trabajadores y se invierte esfuerzo y dedicaci\u00f3n en crear un buen ambiente de trabajo, la recompensa ser\u00e1 una masa de trabajadores con mayor rendimiento en todos los niveles.<\/p>\n<h2>Desventajas de un call center obsoleto<\/h2>\n<p>Est\u00e1 estad\u00edsticamente demostrado que un sistema de soporte, o call center, obsoleto hace perder dinero a una empresa de distintas formas:<\/p>\n<p><strong>&#8211; Gastos de mantenimiento: <\/strong>Si el sistema est\u00e1 obsoleto ser\u00e1 frecuente que ocurran incidencias y aver\u00edas, lo que ocasiona una p\u00e9rdida de clientes por el mal servicio y tambi\u00e9n disparar\u00e1 la factura de mantenimiento.<\/p><div class=\"blogs-contenido_2\" id=\"blogs-3557060890\"><a href=\"https:\/\/www.imf-formacion.com\/comunicacion\/masterclass-marca-personal-juanmaromero\/\/\" target=\"_blank\">\r\n\t<img decoding=\"async\" src=\"https:\/\/blogs.imf-formacion.com\/blog\/marketing\/wp-content\/uploads\/2020\/07\/guia-para-mejorar-tu-marca-personal.gif\"  alt=\"Gu\u00eda para mejorar tu marca personal\">\r\n<\/a><\/div>\n<p><strong>&#8211; Baja productividad: <\/strong>Si el sistema no est\u00e1 optimizado nuestros empleados trabajar\u00e1n m\u00e1s lento, lo que har\u00e1 que sea necesario contratar a m\u00e1s personas para cubrir la misma carga de trabajo que podr\u00eda realizar un grupo m\u00e1s reducido con un sistema actualizado y optimizado.<\/p>\n<p><strong>&#8211; Tiempos de espera largos: <\/strong>El servicio de atenci\u00f3n al cliente es una parte esencial de cualquier empresa que venda un producto o un servicio. No hay peor forma de perder a un cliente que ya est\u00e1 fidelizado que con un call center que no soluciona los problemas r\u00e1pido.<\/p>\n","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/blogs.imf-formacion.com\/blog\/marketing\/call-center-software-como-usarlo\/\" data-essbisPostTitle=\"Call Center Software: c\u00f3mo usarlo y para qu\u00e9\" data-essbisHoverContainer=\"\">","protected":false},"author":3,"featured_media":5645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"kt_blocks_editor_width":"","footnotes":""},"categories":[755],"tags":[1432,26,381,743,711],"class_list":["post-5639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-atencion-al-cliente","tag-cliente","tag-innovacion-tecnologica","tag-software","tag-soporte"],"acf":[],"yoast_head":"<!-- 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